Damaged Product

Have you received a damaged product?

All damages must be reported within 24hours of receipt.

Please follow these instructions.

Send a photo of:

• Photos of the damage
• Photo of the entire print
• Photo of package label, text/barcode must be legible
• Photo of packaging inside (bubble wrap, corner protectors, and the inside of the cardboard box where you can see the buffer that has been made)
• Photo of the outside of the package, preferably a close-up of any damage to the package. Note: There is not necessarily visible damage to the package even if there is transport damage.

We need photos so that we can resolve the issue as quickly as possible. Please email images to hello@katemayerart.com